How does Privacy Mode work?
Privacy Mode is consultable in the SUBARU Care App ‘car settings '. To go to car settings, from the car section slide to the right part of the slider, click on the car settings. There you can consult the condition of Privacy mode. When Privacy Mode is "on" you disable the GPS function and we will not be able to track your car location.
For more information please visit our how-to-guide.You will be able to switch on/off privacy mode only from the multimedia unit. Check your owner's manual for more details.
How do I edit my profile settings?
In the navigation bar click on the account section icon, which can be found in the bottom right-hand corner to edit profile settings.
Why should I create a SUBARU Care account?
With a SUBARU Care account, you can manage your multimedia system, and receive useful insights on your car through the SUBARU Care App.
Can I use SUBARU Care Connected Services in another SUBARU?
The SUBARU Care App is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll only be able to use the app connected services in that car.
You can use SUBARU Care Multimedia in another Subaru, as long as it has been activated and is still in the validity period.
Can other members of my family use SUBARU Care Connected Services?
The vehicle can be added to multiple accounts.
SUBARU Connected Multimedia can be used by anyone driving that car.
I have a car that should have SUBARU Care Connected Services available, but I think they aren’t activated. What should I do?
SUBARU Care Connected Services is comprised of the SUBARU Care App and SUBARU Connected Multimedia.
Each suite is host to its own set of features and must be activated separately.
If you are unsure if your SUBARU Care App Connected Services is activated go to the SUBARU Care App.
Go to the home screen, click on the "Connected services center" where you can check which services are Active or Available.
A quick way to check if SUBARU Care App Connected Services is on is to check if your last trip details are displayed on the home screen of the app.
To activate SUBARU Connected Multimedia Services you have to activate the "Smart Services" from your SUBARU Care App service center.
How do I change my SUBARU Care password?
You can change your password in the SUBARU Care App. From the account section icon, which can be found on the bottom right-hand corner of the navigation bar, click in the ‘Settings’ menu.
Choose change password, and fill in your current and new password. Then confirm the new password, and save.
If you’ve forgotten your password you can request a new one at the login screen, by entering your email address.
What should I do if I sell my SUBARU?
Remove the car from your SUBARU Care account. Don’t cancel your account, as any future Subaru cars you may own can be added to the account. Don’t forget to inform the new owner of the car that it is equipped with SUBARU Care App Connected Services.