Frequently Asked Questions

The electricity stored in the 12V battery will discharge gradually even when the vehicle is not in use, due to natural discharge and the draining effects of certain electrical components.

If the vehicle is left for a long time, the battery may discharge, and the vehicle may be unable to start. (The battery recharges automatically during driving.)

We recommend you charge your vehicle or to turn the car to "ready on" once a week for at least 20 minutes.

If your vehicle does not have a smart entry system, you can unlock/lock your car manually 
(please refer to user manual for the procedure).

If your vehicle does have a smart entry system, please follow the alternative procedure stated in the car manual to unlock/lock it.

If you have a set of jumper/booster cables and a second vehicle, you can jump start your vehicle by following the procedure in the owner manual.

If not, please respect COVID social distancing rules and contact instead your local roadside assistance or customer support.

Attention
- The vehicle must be outside in open air, in "Ready on" condition. 
- Do not leave the car unattended.
- If you do not have the right cable and a second car at home, please do not borrow from neighbours and respect COVID social distancing, please stay safe and contact your local roadside assistance/customer for further assistance.

Please contact your local customer support or roadside assistance for further guidance.
Contact us.

If you buy a secondhand Subaru that supports SUBARU Care App Connected Services, you can activate the Connected Services directly from your SUBARU Care given that you can prove physical access of the car (via QR scanning).

To add a car to your SUBARU Care account, go to the car section, click on the garage Icon on the top right. To delete a car, go to the car section, and slide to car image to the right part of the slider, and go to car settings and click on "Remove vehicle" at the bottom.

From the home section click on ‘connected services center’, then click on the tab 'available' and then click on 'connected services'. The process will activate the connected services automatically within 24h.

If you want to temporarily stop SUBARU Care App Connected Services, you can turn on Privacy Mode to disable GPS function. If you want to permanently stop SUBARU Care app Connected Services, on the SUBARU Care App go to the car section slide to the right part of the slider, click on the car settings. From there you can permanently deactivate SUBARU Care App Connected Services.

The SUBARU Care App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, schedule battery charging and much more.

You can access them at any time. Car data is sent to the app when the vehicle is turned off. You’ll be able to view the details of your last trip after the vehicle has been switched off. Mobile data coverage is needed to send data, so it may not work in certain conditions (i.e. underground).

SUBARU Care Connected Services is comprised of the SUBARU Care App and SUBARU Connected Multimedia. 

Each suite is host to its own set of features, that make driving safer and more fun, in and out of your car.

The SUBARU Care App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, etc.

SUBARU Connected Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, WhatsApp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or Google Assistant. SUBARU Connected Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation. 

*for compatible models

The SUBARU Care App allows you to use among others the following SUBARU Care Connected Services: 
Find My Car, Send to Car, Last mile guidance, Driving Analytics, Remote Charging, Remote Climate Control etc.

SUBARU Care Connected Services are available on the Subaru Solterra.

In the bottom navigation bar click on the Support Section icon (speech bubble icon) and then click on "How do you like SUBARU Care?".

Privacy Mode is consultable in the SUBARU Care App ‘car settings '. To go to car settings, from the car section slide to the right part of the slider, click on the car settings. There you can consult the condition of Privacy mode. When Privacy Mode is "on" you disable the GPS function and we will not be able to track your car location. 

For more information please visit our how-to-guide.You will be able to switch on/off privacy mode only from the multimedia unit. Check your owner's manual for more details.

In the navigation bar click on the account section icon, which can be found in the bottom right-hand corner to edit profile settings.

With a SUBARU Care account, you can manage your multimedia system, and receive useful insights on your car through the SUBARU Care App.

The SUBARU Care App is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll only be able to use the app connected services in that car.

You can use SUBARU Care Multimedia in another Subaru, as long as it has been activated and is still in the validity period.

The vehicle can be added to multiple accounts.
SUBARU Connected Multimedia can be used by anyone driving that car.

SUBARU Care Connected Services is comprised of the SUBARU Care App and SUBARU Connected Multimedia. 
Each suite is host to its own set of features and must be activated separately.

If you are unsure if your SUBARU Care App Connected Services is activated go to the SUBARU Care App. 
Go to the home screen, click on the "Connected services center" where you can check which services are Active or Available.

A quick way to check if SUBARU Care App Connected Services is on is to check if your last trip details are displayed on the home screen of the app.

To activate SUBARU Connected Multimedia Services you have to activate the "Smart Services" from your SUBARU Care App service center.

You can change your password in the SUBARU Care App. From the account section icon, which can be found on the bottom right-hand corner of the navigation bar, click in the ‘Settings’ menu. 
Choose change password, and fill in your current and new password. Then confirm the new password, and save.

If you’ve forgotten your password you can request a new one at the login screen, by entering your email address.

Remove the car from your SUBARU Care account. Don’t cancel your account, as any future Subaru cars you may own can be added to the account. Don’t forget to inform the new owner of the car that it is equipped with SUBARU Care App Connected Services.

SUBARU Care Connected Services is included with the purchase of any SUBARU Care Connected Services compatible Subaru, for further details please contact your SUBARU Retailer. 

Please contact your SUBARU Retailer for further details.

Please contact Subaru via the contact section.

You can access them at any time. Car data is sent to the app when the vehicle is turned off. You’ll be able to view the details of your last trip after the vehicle has been switched off. Mobile data coverage is needed to send data, so it may not work in certain conditions (i.e. underground).

Car to door is available in the SUBARU Care App car section. The feature is available in your in-car navigation, when parked somewhere other than your final journey destination.

Go to the ‘Services’ dashboard and choose ‘Driving Analytics ’. Select the ‘ All Trips’ tab to see your previous trips and then click on a trip to access the related driving analytics. You can also find details on your last journey on the ‘Home’ dashboard.

The SUBARU Care App is supported on both iOS and Android devices. (Except Huawei's released after May 2019) 

On the bottom left of the app login screen of the app or at the bottom of the settings menu.

The electricity stored in the 12V battery will discharge gradually even when the vehicle is not in use, due to natural discharge and the draining effects of certain electrical components.

If the vehicle is left for a long time, the battery may discharge, and the vehicle may be unable to start. (The battery recharges automatically during driving.)

We recommend you charge your vehicle or to turn the car to "ready on" once a week for at least 20 minutes.

If your vehicle does not have a smart entry system, you can unlock/lock your car manually 
(please refer to user manual for the procedure).

If your vehicle does have a smart entry system, please follow the alternative procedure stated in the car manual to unlock/lock it.

If you have a set of jumper/booster cables and a second vehicle, you can jump start your vehicle by following the procedure in the owner manual.

If not, please respect COVID social distancing rules and contact instead your local roadside assistance or customer support.